Knowledge base
Account & Subscription
Account Subscription & Game Time
- Epic Games Store Accounts and Purchases
- Payment Issues
- Gametime, PLEX and DLC purchased through Steam
- Payment Rejected
- Permanent Account Deletion
- Updating Your Credit Card Details
Account Details & Services
- Contacting Support
- Account Recovery
- Steam integrated EVE Online accounts
- Recruit a Friend
- Creating a New EVE Online Account Through www.eveonline.com
- E-Mail Verification
New Eden Store & Redeeming System
Payment Methods
- Steam Wallet
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
- PLEX Activation Code (PAC)
Gameplay and Features
Agents & Missions
Sovereignty
User Interface
- Pointer Window
- The Agency
- Stargate Holograms
- Chat Channels Empty
- User Interface (UI) Scaling / Text Font Size Increase
- Mining Ledger
Industry
See all 15 articlesExploration
- Triglavian Space
- The Conduit Loop
- Triglavian Wormholes
- Triglavian Space Filaments
- Triglavian Invasion
- Abyssal Deadspace
Market & Contracts
- Hypernet Relay
- Item Exchange Contracts
- Auction Contracts
- Courier Contracts
- Broker Fees and Sales Taxes
- Buy and Sell Orders
Corporations & Alliances
See all 16 articlesPlayer Owned Structures
- CONCORD Rogue Analysis Beacon (CRAB)
- Personal Deployables
- Control Tower shooting at friendly pilots
- Service Modules
- Structure Management
- Profiles
Character & Assets
- Skill Plans and How They Work
- Welcome to New Eden
- EVE Academy
- Activities in New Eden
- Total Net Worth Indicator
- Container and Wreck Ownership
Ships & Modules
- Community Fittings
- Interdiction Nullifiers
- Mutaplasmids
- Warp Scrambling and Warp Disruption
- System Travel - Warping
- Phenomena Generators
Crimewatch
- Effective security response with heightened Triglavian presence.
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
EULA, ToS, Policies
- Known & Declared Exploits
- Ship Bumping
- Data Deletion Requests
- Out of Game Harassment
- Reporting suspected bot users
- Scams
Technical
Requirements, installation and guides.
Issues and information related to the Launcher
Issues and information related to the game client.
- I repeatedly disconnect from the server or have Socket closed.
- My game client is unable to connect with the server
- I am encountering issues with my in-game chat
- I have Audio issues
- I have distorted or other graphical issues.
- I am having low FPS (frames per second) / stuttering issues